OUR STORE POLICIES

We founded Simply Grateful Designz with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

​

SHIPPING POLICY 

So, you've placed an order... WHAT'S NEXT??

Orders are being shipped from Temple, Texas, USA. and we are very excited that you've chosen to shop Simply Grateful Designz. Please know we are working diligently to process your order in a timely fashion. EACH ORDER IS HANDMADE TO ORDER. Please allow 10 to 14 business days or 10 to 20 during peak/holiday season (which does not include the weekends or holidays) for orders to be processed. Once your is processed, we will send your tracking information to the email address provided. Total processing and shipping time can equal up to 2 to 3 weeks after your purchase date. Due to Covid 19, shipping time may be delayed. 

 

**Simply Grateful Designz is not responsible for packages lost or damaged by the postal services. Please contact your local USPS office directly for assistance.**

 

REFUND POLICY 

Can I return my purchase?

It is our hope that you love your purchase from Simply Grateful Designz. All items are made custom and as a result we are unable to offer a RETURN/EXCHANGE OPTION. All apparel+ lifestyle product sales are FINAL.

Orders returned without permission will be refused. If an item arrives to you damaged or defective, please send us an email to simplygratefuldesignz@yahoo.com and we will work with you to get the issue resolved. In the event a refund is granted it will be minus the shipping costs in the form of store credit. 

​

 

​

​